Privacy Policy

The Basics

We're a small architecture studio based in Vancouver, not some giant corporation. When you contact us about designing your dream winter garden or energy-efficient home, we'll obviously need some personal details to get back to you. That's pretty much it - we're not in the business of selling data or any of that nonsense.

What We Collect

Here's what we typically gather when you reach out:

• Contact stuff: Your name, email, phone number - basically how we can actually talk to you about your project
• Project details: Whatever you tell us about what you're hoping to build or design
• Property info: Location, lot details, existing structures - the practical stuff we need to know
• Website analytics: Standard web traffic data like which pages people visit most (helps us figure out what folks are actually interested in)

How We Use Your Information

We're not gonna overthink this one:

• Responding to your inquiries and setting up consultations
• Working on your architecture or design project (if you hire us)
• Sending project updates and relevant info about your build
• Maybe occasionally sharing case studies or new services we think you'd actually care about
• Meeting legal requirements for construction projects and permits

Who We Share It With

We keep things pretty tight, honestly. Your info might get shared with:

• Project partners: Engineers, contractors, or specialists working on your build (they kinda need to know the details)
• Government folks: Building departments, permit offices - you know, the official channels
• Service providers: Our email hosting, cloud storage - the behind-the-scenes tech stuff that keeps us running

We don't sell your information. Period. That's not how we roll.

Cookies & Website Tracking

Yeah, our website uses cookies - mostly just to remember if you've visited before and which pages you checked out. It helps us understand what content actually matters to people. You can disable cookies in your browser if that's not your thing, though some features might not work as smoothly.

Keeping Your Data Safe

We take reasonable precautions to protect your information - encrypted communications, secure file storage, the works. But let's be real, nothing online is 100% bulletproof. We do our best to keep everything locked down, but we can't guarantee absolute security (nobody honestly can).

Your Rights

You've got control here. You can:

• Ask to see what info we've got about you
• Request corrections if something's outdated or wrong
• Tell us to delete your data (unless we legally need to keep it for project records)
• Opt out of any non-essential communications

Just shoot us an email at info@frostgardesaga.info and we'll sort it out.

How Long We Keep Your Info

If we end up working together on a project, we'll hang onto your info for at least 7 years after completion - that's pretty standard for architecture firms and helps with warranty issues or follow-up questions down the road. If you just inquired but didn't move forward, we'll typically keep your initial contact info for about 2 years in case you change your mind.

Third-Party Links

Our website might link out to suppliers, building product manufacturers, or other resources we think are useful. Once you click away from our site, their privacy policies take over - we can't control what they do, so you might wanna check those out separately.

Changes to This Policy

We might update this privacy policy from time to time as we grow or if regulations change. When we do, we'll update that date at the top and post the new version here. For existing clients, we'll probably shoot you an email if anything major changes.

Questions or Concerns?

Seriously, if something here doesn't make sense or you've got questions about how we handle your information, just reach out. We'd way rather have a quick conversation than have you worrying about it.